All items will be sent out within 2 working days of the order being placed. This can change during busy periods but any changes will be communicated as soon as possible.

Free UK Shipping Over £25.

Orders to the UK are fulfilled by Royal Mail 24 Tracked as standard (this costs £3.95 but is free for orders over £25) and this should take 1 day to arrive. Your tracking code will be sent via email.

Free USA Shipping Over £65

As standard, international orders will be sent via Royal Mail International Tracked (this costs £10.95 but is free for orders over £65) and takes 5-7 days.

All customs fees are paid at checkout to ensure smooth delivery.

We recommend checking with your local customs office to see if the parcel is being held in case of any issues or delays with your delivery.

Free EU Shipping Over £80

As standard, international orders will be sent via Royal Mail International Tracked (this costs £11.95 but is free for orders over £80) and takes 3-5 days.

Taxes, duties and fees are paid upfront at checkout so there is nothing to pay when the item arrives for the following countries:

• Austria

• Bulgaria

• Cyprus

• Denmark

• Estonia

• France

• Germany

• Italy

• Luxembourg

• Malta

• Netherlands

• Portugal

• Slovakia

• Spain

• Sweden

• Ireland

We recommend checking with your local customs office to see if the parcel is being held in case of any issues or delays with your delivery.

Free International Shipping Over £65

As standard, international orders will be sent via Royal Mail International Tracked (this costs £10.95 but is free for orders over £65) and takes 5-7 days.

Customs and duties are paid when the item arrives in your country (if applicable).

We recommend checking with your local customs office to see if the parcel is being held in case of any issues or delays with your delivery.

Buyers are responsible for any customs and import taxes that may apply unless otherwise detailed below. Please check before ordering if imports from the UK will be due fees. Please ensure that accurate addresses, email addresses and phone numbers are provided in order to receive shipping updates. We cannot be held responsible for delays due to customs.

USA - Customs and duties will be collected at checkout and paid before the item is shipped. When the item arrives in the US there will be no fees for the customer.

EU
Taxes, duties and fees are paid upfront at checkout so there is nothing to pay when the item arrives for the following countries:

• Austria

• Bulgaria

• Cyprus

• Denmark

• Estonia

• France

• Germany

• Italy

• Luxembourg

• Malta

• Netherlands

• Portugal

• Slovakia

• Spain

• Sweden

• Ireland

If you decide that you would rather have something else from our shop, please get in touch! We are happy to discuss all requests.

Items can be exchanged within 30 days of delivery but must be in the same condition that they arrived in and with the cotton storage bag (if applicable). Any scratches, marks, soiling and alterations is considered damage and items may be returned to the buyer. Please pay close attention the area around the split rings and for any creases in the leather if it has been stretched, folded, bent, put into a camera bag, etc. A brand new strap will have no creases and the leather will be smooth. The buyer is responsible for return postage.

Unfortunately, personalised items, items with customisation (this includes custom lengths or upgrading to a stitched finish) or any other bespoke requests cannot be exchanged (but they can be modified for a fee).

In all instances where an item is returned, please ensure adequate insurance for the cost of your package and retain proof of postage.

The original cost of postage will not be refunded to the buyer.

Items can be returned within 30 days of delivery but must be in the same condition that they arrived in and with the cotton storage bag (if applicable). Any scratches, marks, soiling and alterations is considered damage and items may be returned to the buyer. Please pay close attention the area around the split rings and for any creases in the leather if it has been stretched, folded, bent, put into a camera bag, etc. A brand new strap will have no creases and the leather will be smooth. The buyer is responsible for return postage. Contact us to process a return.

Unfortunately, personalised items, items with customisation (this includes custom lengths or upgrading to a stitched finish) or any other bespoke requests cannot be returned (but they can be modified for a fee).

In all instances where an item is returned, please ensure adequate insurance for the cost of your package and retain proof of postage.

The original cost of postage will not be refunded to the buyer.

In the case of items that are returned to sender due to an incorrect shipping address, the buyer has the options to:

1. Repay for shipping with an updated address

2. Get a refund for the item minus the original cost of shipping

Both cases are only applicable once the item has been received back to me.

Lost Mail

If an item is taking longer than expected to arrive it will only be classed as lost according to the courier's policy. Only after this date has passed will refunds be considered.

Please note that a valid PO BOX is required for delivery to the UAE.